We have the privilege of working with some of Irelands well-known hotels and businesses. We have built a great relationship with all of our clients and try to exceed their expectations to the best of our ability. Don’t just take our word for it take a look at what our clients have been saying about us.
TMR Hotel Collection
“We has been working with Perfect Reception since March 2017 and we’ve found them very adaptable and pleasant to deal with. The set-up process was extremely straightforward and seamless and the rates are reasonable given the level of professionalism and efficiency. I would highly recommend the product for any hotels that wish to increase direct bookings and reduce the number of lost sales.”
Prem Group
“Having identified challenges for our front desk team in managing a large volume of customer calls and bookings, we searched for a partner to help support us in our business and insure we were continuing to give great customer service. After a careful search we started using Perfect Reception in late 2019. We spoke to colleagues in sister hotels and received very positive feedback about Perfect Reception. It has proved to be a beneficial business decision and is an excellent ‘virtual’ addition to our team ensuring that no calls or business opportunities are missed. Any calls which are not answered by the Reception Team after twenty seconds are diverted to their call centre, a ticket is created for each call and available by a live weblink. I would highly recommend Perfect Reception to any hotelier wishing to control costs and maximise revenue opportunities.”
INua
“We have been working in partnership with Perfect Reception since early 2017. Perfect Reception provide us with a telephone call answering service for the hotel. The setup was incredibly simple and efficient, and Jim and his team answered any questions or queries we had about the service with confidence. Perfect Reception have provided us with excellent customer care and support, and we look forward to a long and continued working relationship with them”
Choice Hotels
“I have been working with Perfect Reception for the last number of years and can highly recommend their service. The company offers a number of different services and the one I use is the call answering service as after you spend a lot of money on marketing to get the phone to ring if you don’t answer it then it is wasted money as well as poor customer service. This service is relevant to both large and small properties as no matter how big your team is there will always be occasions when the phone is not answered. In my eyes it is like playing a match without a goalkeeper and for a modest fee we have picked up everything from weddings, to overnight bedrooms, to funeral parties enquires that may have gone elsewhere had we not called the customer back.”
Prem Group
“At Osprey Hotel Leisure Centre and Spa we engaged Perfect Reception two years ago to support our front of house teams in efficiently and professionally answering calls. We experienced a marked improvement in the number of calls being dropped. We initially engaged Perfect reception for our Spa only and this service was so advantageous that we extended it to our hotel reception also. The team at “Perfect reception” support our front of house teams by picking up calls during peak periods and benefit our guests by promptly addressing their queries. The service is economical, professional and friendly and I recommend it highly.”
Radisson Group
“We have been working with Perfect Reception since 2017. We have found the service to be very professional and efficient. It has enabled us to fully capture our direct incoming business which is vital to the hotel. Our customers phone calls are dealt with in a courteous and professional manner which in keeping with the standards of our hotel. The system of Perfect Reception raising tickets which are then picked up by our own staff works very efficiently. The service pays for itself by ensuring enquiries are captured and bookings are not lost to competitors.”