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At Perfect Reception, we provide a fast and detailed solution best suited to your requirements.
Outsourcing will allow you to concentrate on your business, and give you peace of mind to focus on the delivery of service to your clients.
On average, hotels miss up to 40 calls a day, and every missed call represents a missed revenue opportunity. Every call is professionally answered by our highly trained staff. Whether you need us to monitor calls full time, at specific times of the day, or (our most popular option) overflow.
Perfect Reception will handle calls according to your instructions and tailor a package around your needs.
70% of guests use their mobile phones when they are out, why not let them Order and Pay for their food and beverage.
Perfect for hotel room service, bar and restaurant table service. It even works on the golf course! Scan, order and pay!
Perfect Reception is the perfect solution for assistance with your Marketing, Public Relations and media campaigns.
Our highly trained agents provide an interactive and personal selling process, creating an immediate rapport with your customers. Perfect Reception generates leads and opportunities achieving measurable results.
Perfect Reception ensures you get people talking about your brand by providing you with an extensive choice of hospitality venues nationwide.
At Perfect Reception we take the hassle out of finding the correct venues, we understand that no two events are the same, we listen carefully to your requirements, to deliver you the best solution for your needs.
Sales in any business is a game of cat and mouse. Without a sales
strategy, you can lose business and allow yourself to get distracted by the
latest CRM platforms, tricks and techniques instead of focusing on the
basics that could make a real difference to your bottom line.
At Perfect Reception we ‘Turn Lookers into Bookers’. All social media enquiries are contacted by our highly skilled customer agents who request the desired information you wish, converting those enquiries into genuine leads for your sales teams.
Outbound sales campaigns, regardless of volumes are performed within your time frames to ensure maximum results.
In Hospitality your phone is your lifeline to current and potential customers. Your phone is what brings the business in and what helps keep business coming in. One average, UK
Over 75% of people use their mobile phones in restaurants. As a result of the worldwide disruption to our business ‘Covid-19 will prove to be the biggest driver of fundamental
“Having identified challenges for our front desk team in managing a large volume of customer calls and bookings, we searched for a partner to help support us in our business and insure we were continuing to give great customer service. After a careful search we started using Perfect Reception in late 2019. We spoke to colleagues in sister hotels and received very positive feedback about Perfect Reception. It has proved to be a beneficial business decision and is an excellent ‘virtual’ addition to our team ensuring that no calls or business opportunities are missed. Any calls which are not answered by the Reception Team after twenty seconds are diverted to their call centre, a ticket is created for each call and available by a live weblink. I would highly recommend Perfect Reception to any hotelier wishing to control costs and maximise revenue opportunities.”
Arthur Little, General Manager – Prem Group
“We have been working in partnership with Perfect Reception since early 2017. Perfect Reception provide us with a telephone call answering service for the hotel. The setup was incredibly simple and efficient, and Jim and his team answered any questions or queries we had about the service with confidence. Perfect Reception have provided us with excellent customer care and support, and we look forward to a long and continued working relationship with them.”
Seamus Preston, General Manager – iNua
“I have been working with Perfect Reception for the last number of years and can highly recommend their service. The company offers a number of different services and the one I use is the call answering service as after you spend a lot of money on marketing to get the phone to ring if you don’t answer it then it is wasted money as well as poor customer service. This service is relevant to both large and small properties as no matter how big your team is there will always be occasions when the phone is not answered. In my eyes it is like playing a match without a goalkeeper and for a modest fee we have picked up everything from weddings, to overnight bedrooms, to funeral parties enquires that may have gone elsewhere had we not called the customer back.”
Sean Lally, Director – Choice Hotels
“We have been working with Perfect Reception since March 2017 and we’ve found them very adaptable and pleasant to deal with. The set-up process was extremely straightforward and seamless and the rates are reasonable given the level of professionalism and efficiency. I would highly recommend the product for any hotels that wish to increase direct bookings and reduce the number of lost sales.”
Mark Williams – TMR Hotel Collection
“We have been working with Perfect Reception since 2017. We have found the service to be very professional and efficient. It has enabled us to fully capture our direct incoming business which is vital to the hotel. Our customers phone calls are dealt with in a courteous and professional manner which in keeping with the standards of our hotel. The system of Perfect Reception raising tickets which are then picked up by our own staff works very efficiently. The service pays for itself by ensuring enquiries are captured and bookings are not lost to competitors.”
Paul Byrne, Managing Director – Radisson Group
